Request A Refund

We’re sorry you’ve had an issue with one of our vending machines

At Decorum Vending, we care about providing a complete, reliable, and high-quality service, and we’re sorry for any inconvenience caused.

Please complete this refund form so we can process your request as quickly as possible. All sections must be fully completed to avoid delays.

Refund timescales: Once submitted, we aim to process refunds within 14 working days. If we need any further details, a member of our team will contact you.
Item didn’t dispense: In most cases, your bank will automatically refund you within 5 working days. If this hasn’t happened, please complete the form.
Faulty machine: If you’ve spotted a fault, please tell us in the ‘Additional Information’ section. Include the station name, exact location (e.g. concourse, waiting room, platform number), and a brief description so we can fix it promptly.

Thank you for helping us keep our machines working at their best.

Name

First Name

Last Name

Date of transaction

YYYY

Time of transaction

Hour

Minute

Second

Name of station

Exact vending machine location (e.g. concourse, waiting room, platform) and the platform number.

Item purchased

Amount charged

Last four digits of the payment card

Important: If you used a physical card, please enter the last 4 digits from that card. If you paid by Apple Pay or Android Pay, please enter the last 4 digits shown in your Wallet app (this may differ from your physical card).

Additional Comments