Refund requests

If you’ve experienced an issue with one of our vending machines and need a refund, please complete our Refund Form.

Machine faults

If you’ve spotted a vending machine fault, please include details in the ‘Additional Information’ section of our refund form or contact us at info@decorumvending.co.uk. Please help us to resolve the fault quickly by including:

• Station name

• Exact location (e.g. concourse, waiting room, platform number)

• Short description of the fault. 

General enquiries

For all other questions, feedback, or business enquiries, please email us at info@decorumvending.co.uk. We aim to reply within 10 working days.

Thank you for helping us keep our machines in great working order and for supporting Decorum Vending.